Can I just replace the one cable that broke?

Cables are replaced in pairs. The intact cable has the same age and the same humidity exposure as the one that failed, so replacing one leaves you waiting on the other.

Is it safe to lift the door by hand to get my car out?

No. A crooked door under tension is the most dangerous state a garage door gets into, and it should not be operated at all. Park outside and leave the door alone until a technician has it secured.

Why does this keep happening to garage doors in Orlando?

High humidity nearly year round, plus heavy summer rain, rusts springs, rollers, fasteners and the cable drum. Rust at the drum is a common cause of a cable jumping or snapping here.

Do I need a permit for this?

In Florida a permit is typically required to replace a garage door, because the door is part of the building envelope and must meet Florida Building Code requirements. Permits are issued locally, so confirm with your city or county building department for your address.

Are you the ones doing the repair?

No. One Call Garage Door is a referral and scheduling service that arranges garage door service with independent local technicians. We are not the contractor and we do not perform the work.

What does the estimate cost?

Nothing. Every job gets a free estimate, and the technician gives you the price after looking at the door. Work starts only after you approve it.

Stop using the door

Cable snapped in Orlando, FL

You have a cable hanging loose and the door is sitting crooked. One side dropped, the other side stayed up, and the door is now wedged in the opening at an angle. That is a lifting cable that came off its drum or broke under load. The door is still holding spring tension, and that tension is now pulled to one side. Leave it where it is. Do not run the opener to try and straighten it out.

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Cables fail here for a reason. Orlando sits inland in Central Florida with high humidity nearly year round, and moisture is what eats garage door hardware. Rust at the drum is a common cause, and steady humidity plus heavy summer rain works on cables, springs, rollers and fasteners the same way. Most Orlando homes are slab-on-grade with an attached one- or two-car garage, so that door gets used every single day. Cables that have been quietly corroding for years tend to let go on an ordinary morning.

While you wait — please don't

Stop using the door. A crooked door under tension is the most dangerous state a garage door gets into, and every cycle makes the imbalance worse.
Do not pull on the hanging cable. That cable is still connected to a loaded spring system and can snap taut or whip without warning.
Do not try to force the door level. Lifting or prying on a door that is jammed at an angle can pull rollers out of the track and drop the door.
Do not attempt the repair yourself. Cable and spring work involves stored tension that will not release safely without the right tools and training.
Move the car out only if it is clear. If the door is above the car and holding, leave it alone and park somewhere else until a technician has looked at it.

What the technician does

The door gets secured firstThe technician takes the load off before anything is loosened, so the door is not free to drop while work is going on.
Cables replaced in pairsBoth cables get replaced, not just the one that failed, and they are sized to the height of your door. The second cable is the same age and has seen the same humidity as the first.
Drums re-seated and re-setThe drums are re-seated and re-set so both sides wind evenly. If they are off, the door will pull crooked again the next time you use it.
Springs checked at the same timeSprings are inspected while the system is already apart, since spring condition and cable condition usually track together on an Orlando door.
Door re-squared and cycle testedThe door is brought back square in the opening, then run through full cycles to confirm both sides travel together and the opener reads it correctly.
You approve the price firstThe technician looks at the door and gives you the price before any work starts. The estimate is free and nothing begins until you say yes.

Why this happens in Orlando, FL

Humidity is the quiet problem in Orlando. There is no direct salt-air exposure this far inland, but constant moisture, UV and heavy rain still drive rust on springs, tracks and hardware. Daily afternoon thunderstorms from June through September push damp air into the garage, and corrosion builds at the drum and along the cable where you never see it. A cable that finally snaps in a Conway or Azalea Park garage has usually been rusting for a long time.

The age of the housing matters too. Orlando has 1920s to 1950s bungalows near downtown with detached garages and carports, then large waves of 1970s to 2000s subdivisions, plus ongoing new construction on the south and east sides. Around Lake Nona and the newer suburbs there are big tracts of near-identical builds with builder-grade doors and openers aging out at roughly the same time, so cables on those streets tend to fail in the same few years. Demand also climbs ahead of and during hurricane season from June 1 through November 30, when wind and wind-driven rain reach homes well inland and people start checking their doors.

Questions people ask

Can I just replace the one cable that broke?: Cables are replaced in pairs. The intact cable has the same age and the same humidity exposure as the one that failed, so replacing one leaves you waiting on the other.
Is it safe to lift the door by hand to get my car out?: No. A crooked door under tension is the most dangerous state a garage door gets into, and it should not be operated at all. Park outside and leave the door alone until a technician has it secured.
Why does this keep happening to garage doors in Orlando?: High humidity nearly year round, plus heavy summer rain, rusts springs, rollers, fasteners and the cable drum. Rust at the drum is a common cause of a cable jumping or snapping here.
Do I need a permit for this?: In Florida a permit is typically required to replace a garage door, because the door is part of the building envelope and must meet Florida Building Code requirements. Permits are issued locally, so confirm with your city or county building department for your address.
Are you the ones doing the repair?: No. One Call Garage Door is a referral and scheduling service that arranges garage door service with independent local technicians. We are not the contractor and we do not perform the work.
What does the estimate cost?: Nothing. Every job gets a free estimate, and the technician gives you the price after looking at the door. Work starts only after you approve it.

One call

One call to (866) 394-4210 and we will arrange a visit from an independent technician in the Orlando area. The estimate is free, and the price is agreed with you before any work starts.

Call now · (866) 394-4210

Something else in this area

One Call Garage Door arranges the visit; the technician does the work and gives you the price.