Stop using the door
The door is stuck half open
A door that stops halfway has usually lost its balance or hit something it thinks is an obstruction. Either way the garage is standing open, so this one is worth a fast call.
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While you wait — please don't
- Do not stand or reach under a door that is stuck partway up.
- Do not keep cycling it hoping it clears. That is how a jammed roller bends a track.
- If the garage connects to the house, lock the internal door until this is fixed.
What has probably happened
- A spring has broken or lost tension, so the door is too heavy to finish the trip.
- A cable has come off its drum on one side.
- A roller has jammed or come out of the track.
- The opener's travel or force settings have drifted.
- Something on the track — a bolt, a bike, a build-up of dirt — is physically in the way.
What the technician does
- The door is secured in place first so it cannot drop while it is worked on.
- Springs, cables, rollers and track checked as a system, not one at a time.
- Balance restored so the door holds halfway on its own, which is the actual test.
- Opener travel and force reset and run through a full cycle.
Questions people ask
- Can I close it manually to secure the garage?
- Sometimes, after pulling the release — but with a broken spring the door is extremely heavy and can drop. If you are not confident, leave it and say on the call that the garage is standing open.
- How fast can someone come?
- An open garage is treated as a priority. Tell us when you call and we will get you the earliest window available in your area.
Get a technician out
Free estimate. The price is agreed before the work starts.
Something else going on?
- Loud bang, door won't lift
- Door won't open or close
- Door is off its track
- Opener or remote dead
- Cable snapped or loose
- Loud, grinding or shaking
- Dented or damaged panel
- I want a new door
One Call Garage Door arranges the visit; the technician does the work and gives you the price.