Can I just drive my car out first?

No. Opening a crooked door with a broken cable can pull it off the track or drop it. Wait until the tension has been released and the door has been repaired.

Why replace both cables when only one broke?

Cables are replaced in pairs and sized to the door height. In the Pembroke Pines climate both cables have taken the same years of humidity and salt-laden air, so the surviving one is already on borrowed time.

Does the humidity here really cause this?

It is a major factor. Constant heat and high humidity accelerate rust on springs, hinges, rollers and fasteners across Florida, and rust at the drum is a common cause of a cable failing.

I live in an HOA community. Does that matter?

HOA and gated communities are very common in Pembroke Pines, and architectural review is a routine part of any visible exterior work. A cable and drum repair is internal hardware, but if the conversation turns to a new door, check your HOA rules.

What does One Call Garage Door actually do?

We are a referral and scheduling service that arranges garage door service with independent local technicians. We are not the contractor and we do not perform the work. The technician looks at your door and gives you the price before any work starts.

How much will the estimate cost?

The estimate is free on every job. The technician inspects the door, explains what the repair involves, and you approve the price before anything begins.

Stop using the door

Cable snapped in Pembroke Pines, FL

If there is a cable hanging loose and the door is sitting crooked, a lift cable has come off its drum or broken. One side of the door is still being held up. The other side is not. That is why the bottom edge looks tilted, why the door may be jammed against the track, and why it may have made a bang when it happened. Your car may be shut in behind it. Leave it there for now.

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Cables fail here for a reason you can usually see. Pembroke Pines sits in a hot, humid subtropical climate, and the humidity stays high all year. That rusts springs, rollers and cable drums. The city is several miles inland in western Broward County, but prevailing easterly breezes still carry salt-laden air off the Atlantic, and across Florida salt air markedly increases corrosion of hardware and steel door skins. Rust at the drum is a common cause of a cable letting go. A rusted strand frays, then snaps, usually mid-cycle.

While you wait — please don't

Stop using the door. A crooked door under tension is the most dangerous state a garage door gets into, and every press of the button makes it worse.
Do not pull on the hanging cable. That cable is still connected to a loaded spring system and can move suddenly with enough force to injure you.
Do not try to lift the door by hand. With only one cable carrying the load, the door can drop or twist off its track while you are standing under it.
Do not attempt the repair yourself. Cables and springs hold stored energy, and winding or unwinding them without the right tools is how people get badly hurt.
Keep kids and cars clear. Until the tension is released by someone who does this work, treat the whole opening as a no-go area.

What the technician does

The door gets secured firstThe technician takes the load off the door and releases tension safely before anything is unhooked. Nothing is operated until it is stable.
Both cables are replacedCables are replaced in pairs, never one at a time. The second cable is the same age and has lived in the same humidity, so it is the next one to go.
Cables sized to your doorThe new cables are sized to the height of your door. A double door on a two-car garage and a single door take different lengths.
Drums re-seated and re-setThe drums are re-seated and re-set so both sides wind evenly. If they are off, the door climbs crooked again and the new cable wears out fast.
Springs checked at the same timeThe springs are inspected while the system is open, because a weak or rusting spring is often part of the same story as the broken cable.
Re-squared and cycle testedThe door is re-squared on the tracks and cycled to confirm it runs level and seats flat on the slab. You see it working before the technician leaves.

Why this happens in Pembroke Pines, FL

Most single-family homes in Pembroke Pines are concrete block and stucco from the 1970s through the 2000s, with attached one- and two-car garages. Because so much of the city was built out in a few fast decades of westward growth, whole subdivisions hit the same maintenance milestones at the same time. Springs, cables and opener electronics in Pembroke Falls, Chapel Trail, Silver Lakes, Pembroke Isles, Towngate or Grand Palms tend to age out together. If a neighbor's cable went last year, yours is on a similar clock.

Season matters too. Demand climbs ahead of hurricane season in May and June, again after named storms from August through October, and there is a smaller bump in late fall when seasonal residents come back and reopen houses that have been shut up through the wet season. A door that has sat closed through months of daily thunderstorms and high humidity can snap a cable on the first cycle. If you are also thinking about a replacement door, know that Broward County sits in the High-Velocity Hurricane Zone, where products typically require a Miami-Dade Notice of Acceptance or equivalent Florida Product Approval, and a permit is typically required to replace a garage door in Florida. Verify the exact rating for your address with the local building department.

Questions people ask

Can I just drive my car out first?: No. Opening a crooked door with a broken cable can pull it off the track or drop it. Wait until the tension has been released and the door has been repaired.
Why replace both cables when only one broke?: Cables are replaced in pairs and sized to the door height. In the Pembroke Pines climate both cables have taken the same years of humidity and salt-laden air, so the surviving one is already on borrowed time.
Does the humidity here really cause this?: It is a major factor. Constant heat and high humidity accelerate rust on springs, hinges, rollers and fasteners across Florida, and rust at the drum is a common cause of a cable failing.
I live in an HOA community. Does that matter?: HOA and gated communities are very common in Pembroke Pines, and architectural review is a routine part of any visible exterior work. A cable and drum repair is internal hardware, but if the conversation turns to a new door, check your HOA rules.
What does One Call Garage Door actually do?: We are a referral and scheduling service that arranges garage door service with independent local technicians. We are not the contractor and we do not perform the work. The technician looks at your door and gives you the price before any work starts.
How much will the estimate cost?: The estimate is free on every job. The technician inspects the door, explains what the repair involves, and you approve the price before anything begins.

One call

One call to (866) 394-4210 and we will arrange a visit from an independent local technician for your Pembroke Pines home. The estimate is free, and you approve the price before any work starts.

Call now · (866) 394-4210

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Something else in this area

One Call Garage Door arranges the visit; the technician does the work and gives you the price.